Privacy Policy

Data Protection

As required by current legislation on the subject of personal data protection, Simply Eelp!, S.L., (Eelp!),  informs users of its online platform about the Data Protection and Privacy Policy applying to the processing of personal data provided on a voluntary basis by the user when accessing  the web www.eelp.com  and the mobile app (jointly designated as the “Platform”).

At Eelp!, we value privacy above all else and it is part of our business. At Eelp,! our customers delegate to us their personal needs to avoid having to manage them personally, and we take care of it.

For this reason, we will not share phone numbers or e-mail addresses of our customers with our providers, unless the client expressly requests for us to do so. If we manage a home service or the purchase of a product, Eelp!  will only share with the professional or the company providing it; the customer’s name and address necessary for the provision of that service or purchase.

Payments made to Eelp! providers will not be made with the customer’s credit card. Once the request for the purchase of a product or a service management has been done, the customer pays Eelp! through the mobile app, and we then pay for the service or product contracted on behalf of the customer to the supplier. Eelp!  is responsible for collecting bills from suppliers and forwarding them to the client.

We operate in this way because we believe that centralizing the efforts and acting as sole interlocutor for multiple services is key to providing our service, helping our customers to have an easier and more comfortable life.

Eelp! is committed to full fit with the legislation in force at all times on the protection of data, specifically with the Spanish Organic Law 15/1999, of December 13, on the Protection of Data of a Personal Nature and other applicable laws. In accordance with Article 5 of Law 15/1999, of December 13,on Protection of Personal Data, the user accepts that personal data provided in the registration process to our platform as well as those generated as a result of his/her activities in it, to be included in a file registered with the Spanish Data Protection Agency, in order to adequately provide the services requested through the Platform, to comply with legal  requirements of billing, accounting and auditing of the company, to do statistical analysis and satisfaction surveys and to send  commercial communications from Eelp! to its users. Thus, the user accepts that, depending on their contracting patterns, he/she can receive messages and commercial communications from Eelp!, in accordance with Article 21 of Law 34/2002 of July 11, of the  Services Society Information and Electronic Commerce.

By providing Eelp! HIS/HER PERSONAL DATA through electronic forms on the Web, the user is giving his/her express consent to Eelp! to process these data in terms of this clause Privacy Policy and cookies.

Eelp! is the sole holder of the database that stores the personal data supplied by the user in the registration process to our app, which contains the contact details provided through our web www.eelp.com, being the app and the web site the components of our Platform.

Eelp!  is committed to fulfilling its obligation to keep  personal data secret and to its duty to treat it as confidential, and to this end, Eelp! will take the necessary measures to prevent alteration, loss, or unauthorized access, taking into account the current state of technology, according to the current legislation in Spain regarding the protection of personal data. Personal data provided will not be transferred to third parties without prior authorization from the rights holder.

If the user does not wish to receive communications sent by electronic means, he/she can communicate at any time with Eelp! sending an email to the address smile@eelp.com, or communicate it to an Eelper through the Eelp chat  App, or use the termination procedure established for this purpose and included in each of the commercial communications sent.

At any time, users may exert their rights of access, rectification, cancellation and opposition by written communication, enclosing a photocopy of an ID or equivalent identification document and sending it to Simply Eelp!, SL, established at Palau de Mar Plaza Pau Vila 1 Esc a, 2-3, 08039 Barcelona, or via email to the address smile@eelp.com.

In any case, the user shall be held responsible for the accuracy of the information provided and is responsible too for notifying Eelp! of any changes in the said data. Simply Eelp !, S.L. reserves the right to exclude from the registered  services any user who provides false information, notwithstanding any other actions applicable under the Law.

Cookies Policy


What are cookies?

A cookie is usually a small text file that when accessing to a web page is downloaded to the user’s computer or mobile phone in order to store and retrieve information, and serves mainly to streamline user navigation.

Why Eelp! use cookies?

Eelp! uses cookies to retrieve information and thus give users a more streamlined browsing, avoiding to request data that the user already previously provided. Also, Eelp! uses cookies to analyze the behavior of its users when they are surfing the web or the mobile app, resulting in a very effective tool for assessing the performance of the app and website and make improvements.

How Eelp! use cookies?

Eelp! uses cookies to obtain information considered very useful. The kind of cookies used and the information that gets with each one is detailed below in the following table:

Cookie Description Duration Source
​utma Unique visitors identification. Used to record unique visitors for statistical and analytical purposes.     ​2 años  ​Google (Analitycs)
​utma This cookie is used to establish a user session: Google Analytics uses two cookies to establish a session. If one of these two cookies is missing, another activity initiates the start of a new session.     ​30 minutos ​Google (Analitycs)​
​utma Determination of the visitor’s session: Google Analytics uses two cookies to establish a session. If one of these two cookies is missing, another activity initiates the start of a new session..     Sesión​ ​​Google (Analitycs)
​utma ​​Registration of sources of traffic and navigation: used to record how the visitor reached our website (through a Google search, advice, etc.) and the itineraries followed while browsing our site. We use this information to improve the user experience in future updates.     ​6 meses ​​Google (Analitycs)

How I can get more information about cookies, manage and/or eliminate them?

You can learn more about cookies and see the steps to disable them in the “Help” sections of each browser, for instance, Microsoft Internet Explorer, Google Chrome, Safari, Mozilla Firefox and Opera. Note that if you disable cookies, you may have problems accessing and browsing the web as well as contracting our services.

If you need more information about how cookies work and about how to delete them, you can go to the following links: www.aboutcookies.org y www.allaboutcookies.org.

Furthermore, if you do not want to be tracked by Google Analytics across all websites, go to the following link: http://tools.google.com/dlpage/gaoptout

Eelp!  can modify this Cookies Policy according to the laws, regulations or in order to adapt the policy to the instructions issued by the Spanish Data Protection Agency requirements; therefore it advises users to visit it regularly. When there are significant changes to this policy of cookies, these changes will be communicated to the users either through the app, web or through email to registered users.